These are tips for connecting to the remote scope using Live Full Control from TekScope. All the tips below can be tried on a Win-19 Oscilloscope where TektronixMyrtille is installed.
After installation, the control panel should look like this with the Tektronix Myrtille entry.
What is the install log path which they can send it back to us (just in case if the service is not running)?
- C:\Program Files (x86)\Myrtille\log
Can we get the log files created in this folder (in case if the installation goes through and the service also runs as well)?
Is Service is running?
- if not (was there an issue in the install process); share logs as defined above.
- ideally service should run ( got to Services--> search for Myrtille--> check status --> if in stop-->start Myrtille)
If the service is not auto-started, what are the steps? Do we require to restart the scope after that?
- Go to Services->Myrtille.services -> Startup Type should be “Automatic”
- Verify: Windows defender firewalll advance settings --> In bound rules--> tektronixMyrtille--> Protocols & Ports --> should be 8021
Tektronix Myrtille's website should be created and run on 8021.
If the scope is in a public domain (for example if it’s not in office intra-network) then the following public setting in the firewall profile will help to connect to scope through Myrtille. The steps to do that is:
- taskbar search -> windows firewall with adv security
- Inbound Rules
- type TektronixMyrtille (Name column)
- double click on TektronixMyrtille row
- Go to Advanced tab
- Profiles (specify profiles to which this rule applies) -> set Public as checked -> Press OK
NOTE: Make sure you are an admin to change the inbound rules for the TektronixMyrtille properties
Also, ensure you have a valid password set on the scope. Empty/blank passwords do not connect to the scope for remote desktop or through the live control.